Terms of Service

Who We Are

AB Thompson Physical Therapy PLLC is a professional practice operating in the field of physical therapy and rehabilitation, together with related technical consultation within the broader professional, scientific, and technical services industry. Our business address is 691 N Redwood Rd Ste 200, North Salt Lake - 84054-2447, United States (US), and you may reach us by email at connect@abthompson.lol or by telephone at +17079364684.

Our clinical team is licensed, trained, and committed to evidence-based practice. We serve the North Salt Lake, Bountiful, and Salt Lake Valley communities by offering supervised rehabilitation for orthopedic conditions, recovery after surgery, sports injuries, manual therapy, and balance programs. This website exists to describe those services, to provide a clear way for you to reach us, and to share educational material that supports healthy movement.

Nothing on this website is intended to replace a face to face evaluation with a qualified health professional. The information we publish is general and educational in nature. Before you act on anything you read here, you should discuss your specific situation with our clinical team or with your own physician.

General Description of Services

We provide supervised physical therapy and rehabilitation care within the scope allowed by our professional licensure. Common services include the evaluation of pain and movement restriction, the design of individual exercise programs, manual therapy and joint mobilization, guidance for recovery after surgery, sports injury rehabilitation, balance and fall prevention, and education to help you continue your exercises safely at home.

Some consultation work we perform relates to computer integrated systems design and related professional, scientific, and technical services, reflecting the wide experience of the practice team. When you engage us for such technical consultation, those services will be described in your own written agreement so that the scope, schedule, and fees are clear before the work begins.

We reserve the right to decline any request for care or consultation. A request to begin treatment does not create a contract until we have reviewed your situation, confirmed that the service is appropriate, and agreed a first appointment in writing or in person.

Using the Website Responsibly

We welcome you to browse our site, read about our programs, and learn more about what to expect from physical therapy. You may use the website for lawful purposes only and in a way that does not disrupt the experience of other visitors or compromise the stability of the systems that host our content.

You agree not to attempt to gain unauthorized access to any part of the website, to any accounts connected to it, or to the underlying network. You also agree not to introduce harmful software, to interfere with the normal function of the pages, or to use automated tools to scrape large volumes of our content without our prior written permission.

Information on this website is provided as a courtesy and may change without notice. We work to keep every page accurate and current, but we cannot promise that the site is free of mistakes, free of momentary outages, or suitable for every purpose. The website is offered on an as is basis.

Acceptable Use and Prohibited Conduct

When you interact with our website, our team, or our social channels, we expect conduct that is honest, respectful, and lawful. Prohibited conduct includes sending messages that are defamatory, threatening, abusive, or harassing. It also includes pretending to be another person, submitting false claims, interfering with the scheduling of other clients, or using our contact channels for unsolicited advertising.

You may not use the website to violate any law, to infringe the rights of any other person, or to collect personal information of others without their consent. If we discover misuse of our systems or our team, we may restrict your access, cancel scheduled appointments, or report the conduct to the relevant authority, all within our sole discretion and as the law permits.

Intellectual Property

The text, graphics, logos, layout, names, and other content on this website are owned by or licensed to AB Thompson Physical Therapy PLLC. These materials are protected by copyright, trademark, and other intellectual property laws. Nothing on the site grants you any right, title, or interest in that content.

You may view and print a single copy of the material on our pages for your own personal, noncommercial reference. You may share a page link in a normal social setting. You may not reproduce, republish, resell, modify, or distribute substantial portions of our content without our prior written approval, and you may not use our name or logo in a way that suggests an endorsement that we did not give.

Appointments and Scheduling

Appointments may be arranged by phone at +17079364684, by email to connect@abthompson.lol, through our online enquiry form, or during a visit to 691 N Redwood Rd Ste 200, North Salt Lake - 84054-2447, United States (US). A confirmed appointment reserves a specific time for you with a specific clinician.

Your first visit begins with a thorough evaluation. We will discuss your history, perform a physical assessment, agree short and long term goals, and prepare an initial care plan. Follow up visits focus on guided exercise, manual treatment when appropriate, and measurement of your progress toward the goals set at the start of your plan.

We schedule enough time for proper care, and we kindly ask that you arrive a few minutes early for each visit so that we can begin on time. If you are running late, please telephone the clinic so that we can decide together whether your plan for the day can still proceed.

Payment and Billing

Fees for physical therapy services are based on the type of visit, the length of the session, and the services provided. We describe our standard rates at your first visit, and we confirm the cost of treatment before any nonurgent session so that there are no surprises on your statement.

Payment is generally expected at the time of service unless you have made other written arrangements with our office. We accept common methods of payment and we are happy to explain your options when you book. Where a balance remains after your insurer pays its portion, that balance is your responsibility and is payable according to the terms we provide in writing.

If payment is delayed beyond the agreed date, we may pause further appointments until the account is brought current. We may also ask a collection agency to assist us with older unpaid balances after we have made reasonable efforts to contact you and after the period required by law has passed.

Insurance and Coverage

We submit claims to insurance plans that we are authorized to bill, and we provide you with the details you need to make your own claim where direct billing is not possible. The availability of coverage, the size of a deductible, copay amounts, and the number of sessions approved for a course of care are all decided by your insurer, not by our clinic.

Before beginning care, we encourage you to check with your plan about whether physical therapy is a covered benefit and whether a referral from your primary care physician is required. Some plans limit which therapists you may see. It is your responsibility to understand these rules and to confirm coverage before your scheduled session.

If a claim is denied or only partially paid, we will help you understand the reason and may assist you in seeking a review. However, the final payment owed for the care you received remains your responsibility, so we recommend resolving coverage questions before you start a course of treatment.

Cancellation and No-Show Policy

We understand that plans change. If you need to cancel or reschedule an appointment, please let us know as early as possible. Cancelling with at least twenty four hours of notice allows us to offer your time to another person on our waiting list and keeps our schedule efficient for everyone.

An appointment that is cancelled with less than twenty four hours notice, or that is missed without any notice at all, may be subject to a cancellation fee in line with our stated office policy. This fee reflects the reserved clinician time and does not punish you personally; it simply protects the clinic from the cost of unused time that we cannot otherwise fill.

If you arrive too late to complete a useful portion of your session, we may need to treat your visit as a cancellation and reschedule you. We will always try to offer a reasonable alternative when this happens. Repeated missed visits without notice may lead us to ask whether this clinic is the best fit for your recovery.

Medical and Health Disclaimer

The material on this website is for general education. It does not constitute a diagnosis, a prescription, or specific medical advice for any one person. Only a qualified professional who has examined you can say whether a particular exercise or treatment is safe and appropriate for your body and your condition.

If you are in pain that is sudden, severe, or accompanied by signs of a more serious problem, do not wait for an appointment. Seek urgent care where you would normally go, or use emergency services. Information found on this website should never take the place of emergency attention.

You are responsible for following the home exercise program and safety advice that your clinician gives you. Doing an exercise incorrectly, pushing through sharp pain, or starting an activity before your body is ready can set recovery backward. When you are unsure about anything, contact our team for guidance rather than guessing.

Limitation of Liability

To the fullest extent allowed by applicable law, AB Thompson Physical Therapy PLLC and its owners, staff, and contractors will not be liable for indirect, incidental, special, or consequential damages arising from your use of this website or from any service that is provided under these terms. This includes losses such as lost income, lost programs, or disappointment felt from a website outage.

Physical therapy, like all health care, carries some inherent risk of discomfort or transient soreness as part of the normal healing process. Our clinical staff manages risk carefully through evaluation, clear instruction, and close supervision, and you will receive a detailed discussion of benefits and risks before your treatment. Where professional standards require an informed consent discussion, we complete it with you face to face.

This limitation of liability is not an attempt to limit any right that the law defines as nonwaivable, and it does not apply to harm caused by conduct that cannot be limited by law or by our own gross negligence or wilful misconduct as found by a court.

Health Information and Confidentiality

We treat the health information you share with us as confidential and protect it in line with applicable privacy and security law and with the promises we make in our privacy policy. We limit the people who may see your record and the reasons for which it may be seen.

Standard confidentiality has limits that we explain honestly. We may be required by law to disclose certain information, such as a report when there is believable evidence of harm to a child or a vulnerable adult, or when a court issues a valid order. We may also need to communicate essential clinical detail to a covering provider or to the emergency team caring for you if you become unwell while with us. These responsibilities are part of safe professional practice.

You may ask, at any time, to review the information we keep about you, to request a correction, or to obtain a copy you can share with another provider. We will confirm your identity before releasing records and will respond within the time the law allows.

Your Responsibilities as a Client

A successful course of therapy depends on a partnership. We ask you to give us an accurate and complete picture of your health, including existing conditions, medications, recent injuries, and any symptoms that worry you. Keeping information back can affect the safety of your care, so please be honest with us from the first moment.

We also ask that you follow the instructions you agree to during a session, complete your home program as prescribed, and tell us immediately if an exercise causes pain that feels wrong or if your condition changes between visits. Regular attendance and a willingness to ask questions make the greatest difference in how quickly most people progress.

If you choose not to follow the plan your clinician recommends, or if your attendance makes it impossible to deliver meaningful care, we may discuss with you whether an alternative approach or a different provider would better meet your needs.

Suspension and Termination of Use

We work to keep care open to all who need it. However, we may suspend or discontinue a course of service or restrict access to the website if we believe that doing so is necessary to protect the safety of our staff or our clients, to protect the integrity of our systems, or to address behaviour that violates these terms. Any decision of this kind will be explained to you as clearly as the circumstances allow.

If care is ended before your goals are met, we will provide appropriate discharge instructions, help you arrange continuation with another provider if you wish, and make sure you understand your options. Ending care will not erase the fees you owe for services already provided, and it will not release either party from obligations that are meant to survive the ending of a relationship, such as confidentiality and limits on liability.

Changes to These Terms

We may update these terms from time to time to reflect changes in our services, advances in our technology, or developments in the law. When we make a change, we will update the date shown at the top of this page and may post a short note on our home page to draw your attention to the revision.

Your continued use of the website or continuation of a course of care after a revised version takes effect means that you accept the updated terms. If you do not agree with a change, you may stop using the website and discuss your care with us directly before your next appointment. Important changes that affect current clients will be brought to your attention with reasonable notice where practical.

Governing Law and Disputes

These terms and the relationship between you and AB Thompson Physical Therapy PLLC are governed by the laws of the state of Utah and, where applicable, the laws of the United States of America, without regard to conflict of law principles that would apply a different set of rules.

We genuinely hope that disagreements are rare and that they can be resolved through respectful conversation. Before taking any formal step, please contact us first so that we can try to understand your concern and put it right. Matters involving the clinical quality of care may also be directed to the professional licensing board that governs physical therapists in our state.

If a dispute cannot be resolved informally, any legal action arising from these terms or from the use of the website shall be brought in the appropriate state or federal court with jurisdiction over our home county, and you consent to the personal jurisdiction of those courts for that limited purpose.

Contact Information and Completeness

If you have a question about these terms, about an appointment, or about any service we offer, our team is glad to help. Please contact us in the way that suits you best, and we will reply as quickly as our clinical schedule allows.

AB Thompson Physical Therapy PLLC may be reached by telephone at +17079364684 or by email at connect@abthompson.lol. Our physical address is 691 N Redwood Rd Ste 200, North Salt Lake - 84054-2447, United States (US). We answer most enquiries during normal business hours and we return calls that arrive after hours at the start of the next working day.

These terms, together with our privacy policy and any documents you sign at the clinic, form the entire agreement between you and us concerning your use of the website and your engagement with our services. They replace any earlier discussions about the same subject. If a court decides that any part of these terms is unenforceable, the rest of the terms will continue to apply as intended. Our failure to enforce a provision in one situation is not a waiver of our right to enforce it on another occasion.

Thank you for reading this document and for choosing to learn about our practice with care. We look forward to supporting your recovery and to answering any questions you bring to us, whether on the phone, by email, or during your first visit to our clinic on Redwood Road.